Privacy Policy

Introduction

Floorista Design Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered flooring design platform. We comply with applicable privacy laws including PIPEDA (Canada), GDPR (EU), and CCPA/CPRA (California).

Personal Information

• Name, email address, and contact information
• Company name and job title
• Account credentials and authentication data

Payments

Paid subscriptions are not yet available on the Floorista Design platform, and we do not currently collect any payment or billing information. When online payments launch, this Privacy Policy will be updated before any payment processing begins.

Usage Information

• Project data including floor plans, photos, and design preferences
• Platform usage patterns and feature interactions
• Device information, IP address, and browser type

AI & Machine Learning Data

Our AI systems process uploaded images and project data to generate flooring recommendations. This data may be used to improve our algorithms. We do not sell your project data to third parties.

• Provide AI-powered flooring recommendations and visualizations
• Manage your account
• Improve our platform and develop new features
• Send service-related communications and updates
• Ensure platform security and prevent fraud
• Comply with legal obligations

Depending on your location, you may have the following rights:

Cookies & Tracking

This website itself does not set cookies, run analytics, or track your browsing activity. We do not analyze traffic patterns or personalize content based on your behaviour.

The one exception is our embedded booking tool. If you choose to book a call from the Contact page, our scheduling provider (Zoho Bookings) sets a single session cookie on its own domain to run that widget. It only loads, and that cookie is only set, after you give consent - if you decline or haven't chosen yet, the booking widget doesn't load and no request is made to Zoho at all. You can still open Zoho's booking page directly in a new tab instead, which is entirely outside this site's control.

You can change your choice at any time via the Cookie settings link in the footer.

Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, secure cloud infrastructure, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

Form Protection with Cloudflare Turnstile

Our contact and demo request forms are protected by Cloudflare Turnstile to prevent automated abuse. As part of this, Cloudflare processes limited technical information from your browser for that purpose - see Cloudflare's Turnstile Privacy Addendum for details. Form submissions are stored in our database, and for rate-limiting purposes we retain a hashed, non-reversible form of the submitter's IP address - the raw address is never stored.